Refund Policy

Physical DVD ROMs.
Refunds will be accepted in case of defective DVDs, as long as no image included in the DVD has been used nor downloaded from your personal area. In order to initiate the refund process, send us an email clearly indicating the following information:

- name, surname and email address
- the order number
- the invoice number
- the reason for your return

To initiate any refund process, we must receive all details mentioned information.